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Expert is a proven team leader known for dependability, diplomacy, dedication, leadership, training, evaluation, motivation, and support. He maintains excellent troubleshooting skills often demonstrating quick problem resolution. He has a high level of oral and written skills and is able to meet deadlines and prioritize proficiently. He is known by is colleagues as possessing excellent personnel skills, a calm demeanor, and thoroughness.

2010 to

(Undisclosed University)

Information Systems

Applications Support

Manage and Support the Financial Aid System(s) for the medical school at the Jackson campus. Primarily the Sigma ProSam with some SAP inter-action . Responsible for administrating, creating, editing, and troubleshooting UNIX, SQL, and Perl scripts as well some other programs in direct relation with overall system(s) maintenance and performance.

2008 to 2010

City of Jackson

Information Systems

Network Systems Analyst

Maintain all networking components (CISCO switches, routers, call managers, IP phones, VPN, PIX firewall, and other CISCO equipment) including install-ments, configuration, documentation, and troubleshooting in relation to CISCO Systems and/or networking requirements. Maintain network security and systems availability.

1995 to 2009

SkyTel Telecommunications

Information Systems

Network & Systems Administration

Monitor, troubleshoot, and maintain a LAN/WAN on UNIX based platform. Log daily reports using Access. Monitor and maintain TCP/IP Connections and Apache web servers. Administer proprietary software installs (upgrades/ downgrades) Monitor and sustain MCI/satellite connections and traffic. Maintaining and monitoring base receivers and base transmitters (nationwide). Perform daily/nightly system maintenance on mainframe databases along with daily backups and systems restorations.

Troubleshoot and resolve any problem prohibiting network activation or service failure. Insure all reported alarm conditions are thoroughly investigated, open tickets to track failed Frame Relay circuits. Monitor network system performance by identifying system and traffic problems using server processes with security environment alarms created in direct accordance with SkyTel's operations procedures and guidelines. Perform various systems maintenance on UNIX based IVR subsystem and modems. Troubleshoot high-level programming issues. Monitor and interpret satellite queue data. Redirect traffic between the primary and redundant sites.

• Expert for consulting on Internet technology.