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Expert in ITIL Consulting, IT Service Management Process Design, Development and Implementation
Available for your Consulting and Expert Witness Needs
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Summary of Expertise:
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Listed with other top experts in: |
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Expert is a qualified ITIL Service Manager who over the last 12 years, had been engaged in the design, development and implementation of IT Service Management Processes for enterprise clients. A customer focused and result oriented individual, he understands the importance and gives priority to stakeholder engagement and management to secure the support necessary for transformation success, with demonstrable success of converting critics to evangelists.
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Show Secondary and Basic Areas of Expertise |
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Degree |
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Subject |
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Institution |
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2010
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Managers Certificate in IT Service Management
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IT Service Management based on ITIL
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E-Quant
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1987
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Post Graduate Diploma
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Computer Science
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University of Lagos
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1985
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HND
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Electrical Engineering
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FPI
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| Years |
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Employer |
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Department |
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Title |
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Responsibilities |
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2008 to
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(Undisclosed Consulting Company)
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Consulting
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IT Service Management Consultant
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He is responsible for gathering and analysing customer requirements, designing, developing and implementing the most efficient and cost effective solution given available constraints.He ensures that client's IT strategy is aligned to their business vision and strategy.
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1996 to 2007
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Tranter International Limited
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Support Services
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Divisional Manager
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He was responsible for setting up the Support Services Division and successfully prepared several technical and commercial proposals for IT Managed Service and led the implementations of ITIL based IT Service Management managed service for a number of enterprise clients.He also managed and mentored over 40 direct reports.
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Licenses/Certifications
Managers Certificate in IT Service Management (ITIL Red Badge)
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| Selected Consulting Examples: |
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He worked as the Solution Architect on a transformation project for Shell Petroleum Development Company.The project involves the transformation and optimisation of Group IT Service Management, by creating single managed IT Support organisation to replace THREE distinct existing support organisations and harmonising processes, tools and methodologies for a network with users spread across 40 locations.
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He worked as the Solution Architect/Project Manager on a project for TotalFinaElf.The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 5 locations.
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He worked as the Solution Architect/Project Manager on a project for Guinness Nig. PLC.The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 4 locations
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He worked as the Solution Architect/Project Manager on a project for NACHO Plc.The project involves the design, development and implementation of IT Service Management that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 8 locations.The project also includes the design and implementation of Microsoft Active Directory and Exchange organisation.
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Click the green button above to contact
Expert for a free initial screening call regarding your expert consulting needs.
Expert is available for consulting to corporate, legal and government clients.
Remember, your initial screening call to speak with
Expert is free.
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Expert Witness Experience Summary:
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Establishment and management of Outsourced Customer Service Desk for Microsoft.
Design and implementation of Managed IT Service Management for Shell.
Design and implementation of Managed IT Service Management for TotalFianElf.
Design and implementation of Managed IT Service Management for Guinness PLC.
Design and Implementation of Incident and Problem Management Process for WAMCO PLC.
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Click the green button above to contact
Expert for a free initial screening call regarding expert testimony,
litigation consulting and support, forensic services, or any related expert witness services.
A few litigation needs include product liability, personal injury, economic loss, intellectual property
(patent, trademark, trade secret, copyright), and insurance matters. Remember, your initial screening
call to speak with
Expert is free.
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Manager's Certificate in IT Service Management (ITIL RED Badge).
ISO/IEC 20000 Foundation Certificate.
Lean Six Sigma (Green Badge).
Microsoft Certified System Engineer [MCSE].
ExecuTrain IT Instructor Certification Program [ICP].
Click the green button above to contact
Expert for a free initial screening call regarding your marketing research, industry research, and company
research needs. For research needs involving multiple experts or secondary research,
a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker
and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.
Remember, your initial screening call to speak with
Expert is free.
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| Additional Skills and Services: |
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Training/Seminars
ITIL Foundation Certificate Examination preparation.
Managing and Maintaining a Microsoft Windows Server 2003.
Implementing and Managing Microsoft Exchange Server 2003.
Designing a Microsoft® Windows® 2000 Directory Services Infrastructure Environment.
End-User Microsoft Office Suite.
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Education
