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Expert in Telecommunication, Communication, IT, Network, Customer Service, Project Management
Available for your Consulting and Expert Witness Needs
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Summary of Expertise:
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Listed with other top experts in: |
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Expert is experienced working within the technical department of Telecommunication Companies and IT Companies. Due to her expertise, she took over training for all new employees. Since 2005 she is a Consultant for Customer Service, Field Service, Product Roll-out, Project Management with Customers: BT, Kabel Deutschland, EZB/ECB
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Show Secondary and Basic Areas of Expertise |
| Year |
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Degree |
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Subject |
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Institution |
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1988
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College
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Universal
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Private-Kant-Schule
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1989
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Business School
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Business Structures
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Rackow - Schule - 1 year Business School
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| Years |
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Employer |
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Department |
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Title |
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Responsibilities |
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2006 to
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(Undisclosed)
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Consulting
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Partner
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She is responsible for all premium customers needing management consulting for Customer Service, Project Roll-out, Project Management & Training employees
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2008 to 2008
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European Central Bank for BT Germany GmbH
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Technical Documentation
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Management Consultant
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She has been responsible for the technical Project and Network documentation.
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2006 to 2009
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Thomson Reuters for BT Germany GmbH
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Global Services
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Management Conultant - Project Management
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She has been responsible for Project Management, Project Roll-out, Hardware co-ordination and installation and Customer Communication.
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2006 to 2006
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BT Germany GmbH
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Resource Management
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Management Consultant
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She optimized Process Management and Project Management BT wide. She was responsible for setting up training documents and training for the optimized processes.
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2006 to 2006
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European Central Bank for BT Germany GmbH
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Global Services
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Project Management Consultant
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She has been responsible to optimize processes for the customer communication and project aprovals.
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2005 to 2006
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BT Germany GmbH
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Technical Field Support
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Management Consultant
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She reorganized Technical Field Support, optimize Processes, set up Customer Communication, set up Ticket System and Time Scheduler.
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2004 to 2004
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BT Germany GmbH
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Technical Support Centre
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Management Consultant
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She optimized processes for Customer Communication, optimized Ticketsystems and trouble shooting.
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2007 to 2007
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Kabel Deutschland GmbH
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Customer Service
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Management Consulting
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She optimized Process Management, Time Scheduling, System Usage. She set up Best Practice and training for the employees for Customer Communication and Trouble Shooting and Time Scheduling and System Usage.
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Associations/Societies
ITU, AKNN, IEC
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| Government Experience: |
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Agency |
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Role |
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Description |
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1998 to 2001
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Bundesnetzagentur - Telekommunikation
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Regulatory Manager
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She was Single Point of Contact for the German Regulartory Agency
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| Selected Consulting Examples: |
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She had to set up the technical documentation for all the technical components from BT at ECB, Set up the document structure and optimize porcesses for the installation of new components, customer communication, customer approval processes and change management.
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She set up the Best Practice for Customer Service, Customer Contact and Customer Communication.
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She relaxed the situation in several departments caused by missing communication between management and employees and motivated the employees.
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She re-organized the Field Support. Time Management and Engineer Booking had to get set up and trained. She implemented a ticket System to account for all the engineers' time.
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She took over Project Management with a Premium Customer and set up the workflows for Product Roll-out and optimized the processes, workflows and tools. Took over Customer Communication to optimize the customers data entry and to have the best delivery quality for third parties and delivery times.
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Click the green button above to contact
Expert for a free initial screening call regarding your expert consulting needs.
Expert is available for consulting to corporate, legal and government clients.
Remember, your initial screening call to speak with
Expert is free.
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Expert Witness Experience Summary:
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Technical possibilities within the new telecommunication market for the Police.
Still responsible for all questions regarding STAR Telecom Germany.
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Recent Litigation Client Requests:
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Telecommunications systems expert witness for consulting on mobiel phone and calling card issues.
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Click the green button above to contact
Expert for a free initial screening call regarding expert testimony,
litigation consulting and support, forensic services, or any related expert witness services.
A few litigation needs include product liability, personal injury, economic loss, intellectual property
(patent, trademark, trade secret, copyright), and insurance matters. Remember, your initial screening
call to speak with
Expert is free.
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| International Experience: |
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| Years |
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Country / Region |
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Summary |
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1989 to
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Germany
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Expert is working in Germany since 1989. Her career started 1989 with Tandem Computers as receptionist, where she learned every need of huge Companies to be kept operational.
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1998 to 2001
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UK
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She was responsible for the UK Support and Regulatory Affairs.
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2001 to 2001
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Norway
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She was responsible for the UK Support and Regulatory Affairs. Discussing Security issues, designs and possibilities for customers, for the now so called Cloud Computing
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1998 to
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Europe...
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She is working for multi-national companies to ensure high quality standards all over the world within Project Management, Process Management, Customer Services and Customer Communication.
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| Language Skills: |
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| Foreign Language |
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Description |
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German
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German is her native language.
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English
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She grew up speaking English and is highly proficient.
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Working for Telecommunication Companies for more than 10 years now and keeping close to all new technologies.
Click the green button above to contact
Expert for a free initial screening call regarding your marketing research, industry research, and company
research needs. For research needs involving multiple experts or secondary research,
a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker
and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.
Remember, your initial screening call to speak with
Expert is free.
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| Additional Skills and Services: |
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Training/Seminars
Training for Technical Engineers: Time Management;
Training for Technical Engineers: Customer Communication;
Training for Technical Engineers: Trouble shooting and Ticketing;
Training for Technical Engineers: Work space and equipment management;
Training for Technical Engineers: Quality Management;
Training for Resorce Management: Easy booking for Project Management;
Training for Project Managers: Project Management Processes;
Training for Managers/Team Leaders and Customer Service Clerks: Customer Communication;
Traininng for Managers/Team Leaders and other employees: Time Scheduling;
Training for HR and Senior Managers: De- escalating workplace bullying/harassment;
Training for HR, Senior Managers and Managers/Team Leaders: Art of social and business intercourse;
Training for Senior Managers and Managers/Team Leaders: Communicate, lead and motivation.
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Supplier and Vendor Location and Selection Supplier location and ordering for Leased Lines, Points of Interconnect and Points of Presence.
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Other Skills and Services
Process Management, Project Management, Time Management, Least Cost Routing, Quality Routing, MPLS, ISDN, Customer Service Management, Document handling, Network Security.
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Education
