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Expert in Legacy Application Support: Manage, Measure, Improve Using ITIL V3 Service Management Life Cycle
Available for your Consulting and Expert Witness Needs
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| Summary of Expertise: |
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Primary Expertise Areas:
(links show more experts in each area)
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Expertise Description: |
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assembly expert
bill of materials expert
biomedical product development expert
electronic data interchange format expert
bulk pharmaceutical chemical manufacturing expert
inventory expert
innovation expert
computer-assisted ordering expert
inventory control expert
inventory control system expert
just-in-time inventory expert
inventory management expert
lot tracing expert
manufacturing expert
manufacturing control expert
manufacturing lead time expert
manufacturing resource planning expert
manufacturing systems analysis expert
materials control expert
performance expert
pharmaceutical capsule expert
production control expert
tablet manufacturing expert |
Expert spent 10 years as Director of MIS for the Revlon Health Care, Pharmaceutical Division and managed all IT activities for 5 companies within the division. Major accomplishments were designing and implementing complex pharmaceutical order processing/distribution system and integrating it with full MRP System: Forecasting, Master Scheduling, BOM, Purchasing, Order entry, Inventory control (lot level with tracking), Shop Floor Control and Product Costing. |
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legacy application support expert |
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| Show Secondary and Basic Areas of Expertise |
Localities:
Expert may consult nationally and internationally, and is also local to the following cities: Philadelphia, Pennsylvania; Allentown, Pennsylvania; Reading, Pennsylvania; Bethlehem, Pennsylvania; Lancaster, Pennsylvania; Baltimore, Maryland; Frederick, Maryland; Gaithersburg, Maryland; Wilmington, Delaware; and Alexandria, Virginia.
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Degree |
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Subject |
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Institution |
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Honors |
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1970
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AS
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Computer Science
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SO Nev Technical Institute
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Certification Rating of Outstanding (2/48)
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| Years |
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Employer |
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Department |
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Title |
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Responsibilities |
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1988 to 2008
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(Undisclosed)
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Product Development
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Director
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With more than 38 years of IT experience, Expert is responsible for the product development of CAI's Legacy Application Support service offerings (Managed Maintenance and Tracer). Most of Expert's IT career had been spent as a senior executive in large IT organizations with a particular focus on process re-engineering, process management and managing by metrics. Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article, 25 Time-Tested Truths About IT Support generated response from Computerworld readers around the world. Expert also authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Expert and his team insure that CAI's Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle. Expert is the principal architect of CAI's process management, event tracking, and resource management tool, “Tracer.” This software tool works in conjunction with CAI's Legacy Application Support service… insuring process compliance within the support team. The “Tracer” tool tracks, measures and reports on work, time distribution and service level performance (SLA). Expert built CAI's Production Support & Training department. This department is responsible for all CAI's printed collateral as well as developing class room and multimedia training for CAI's Legacy Application Support service. CAI's Production Support & Training department is also responsible for delivering, tracking and improving all corporate training programs.
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1977 to 1987
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Revlon
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Health Care group
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Director MIS, Pharmaceutical Division
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Expert spent 10 years as Director of MIS for the Revlon Health Care, Pharmaceutical Division and managed all IT activities for 5 companies within the division. Major accomplishments were designing and implementing complex pharmaceutical order processing/distribution system and integrating it with full MRP System: Forecasting, Master Scheduling, BOM, Purchasing, Order entry, Inventory control (lot level with tracking), Shop Floor Control and Product Costing.
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Awards/Recognition
United States Marine Corps Air Medal: Awarded by president of the United States for meritorious achievement in aerial combat as designated UH1-E Door Gunner
Combat Action Ribbon 2 combat tours in Vietnam
Navy Presidential Unit Citation 1st award
Navy Presidential Unit Citation 2nd award
Navy Presidential Unit Citation 3rd award
Navy Presidential Unit Citation 4th award
Navy Meritorious Unit Commendation 1st award
Navy Meritorious Unit Commendation 2nd award
Marine Corps Good Conduct Medal
American Defense Service Medal
Vietnam Service Medal 1st award
Vietnam Service Medal 2nd award
Vietnam Service Medal 3rd award Combat Air Crew Insignia (w 3/stars)
Vietnam Service Medal 4th award
Vietnam Gallantry Cross Unit Citation
Republic of Vietnam Campaign Medal
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Publications and Patents
Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article generated response from Computerworld readers around the world.
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18 Years with Expert's Firm. both as a consultant for improving productivity and service performance in Legacy Application Support.
Clients: Du Pont, TYCO, Royal Caribbean Cruise Lines Authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Responsible for ensuring that CAI's Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle.
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As a member of the Intota consultant network,
Expert is a specialist who provides technical consulting to corporate, legal and government clients. Expert provides professional consulting as a Legacy Application Support Consultant: Manage Consultant, Measure Consultant, Improve Using ITIL V3 Service Management Life Cycle Consultant. Expert may consult as an independent consultant or as a member of a consultancy, consulting company,
or consulting firm. Consultants service will be covered by a consulting contract.
Ask an expert initial screening questions and ask the experts services particulars, by simply submitting
an expert request.
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Intota experts can serve as expert witnesses or litigation consultants offering expert testimony, expert advice, litigation support,
forensic services, and related expert witness services. Expert can serve as an expert witness or litigation consultant in intellectual property (patent, trademark, trade secret, copyright),
product liability, and insurance matters. Expert may provide forensic expert witness testimony, litigation consulting services, forensic investigation,
and forensic testing if appropriate in litigation areas as a Legacy Application Support Expert Witness: Manage Expert Witness, Measure Expert Witness, Improve Using ITIL V3 Service Management Life Cycle Expert Witness.
Intota provides attorneys and legal professionals the opportunity to ask an expert initial screening questions and
ask the experts services particulars by submitting an expert request.
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| International Experience: |
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| Years |
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Country / Region |
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Summary |
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2002 to 2006
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UK and Europe
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Chief Technology Officer CAI Europe Operations
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| Language Skills: |
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| Foreign Language |
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Description |
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Spanish
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Medium
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Japanese
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Low
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World leader in productivity and cost reduction in Legacy Application Support
Expert serves as a resource to
Intota Market Research Services
for customized marketing research in industries or areas related to
Legacy Application Support: Manage, Measure, Improve Using ITIL V3 Service Management Life Cycle.
Experts are an invaluable source of overall industry insight as well as insight into specific companies and firms for
custom business to business (b2b) and industrial market research. Intota uses analyst and
consultant resources from Guideline whose Research Directors manage the research and analysis of the qualitative
and quantitative data as well as report writing for the custom studies. The methods and tools
used by Intota market research combine the insights of technical experts and industry insiders with secondary
research to provide the custom b2b and industrial market research you need.
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| Additional Skills and Services: |
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Training/Seminars
Develop and Deliver, around the world.
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Other Skills and Services
United States Marine Corp: Innovate, Adapt and Overcome - Accomplish the mission!
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Expertise
