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Expert in Mortgage (Alt-A, Wholesale, Correspondent) & Credit Card Operations in U.S. & China, Finance, etc.
Available for your Consulting and Expert Witness Needs
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Summary of Expertise:
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Listed with other top experts in: |
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Expert has 14 years of strategic management consulting experience. Previously, Expert was a Principal at top strategy consulting firm, Monitor Group (Michael Porter's firm), and a senior manager at top 5 strategic consulting firm A.T. Kearney. Expert is an expert at corporate strategy development and business unit strategy design. He has consulted to five of the top 10 financial institutions in the U.S. (Wells Fargo Bank, Bank of America, Capital One, Merrill Lynch, Countrywide) and top 3 banks in Hong Kong, Taiwan, China, Malaysia, Korea, and the Philippines. Additionally, Expert has consulted to the high tech sector (Cisco), Consumer Product sector, and internet sector. Expert leverages strategy development methodologies including market segmentation, segment profiling, brand aspiration positioning, competitor analysis, and value proposition design. Expert's project work has directly resulted in $500 million to $2 billion in tangible value for his clients.
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Expert has led over 100 focus groups with consumers for a variety of financial services products such as credit cards and mortgage loans. Additionally, he has designed, managed, and analyzed a dozen surveys of 1,000+ face to face and telephone participants. Expert can analyze the information and draw out the insight and strategic relevance of the findings.
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Expert has implemented business unit strategies around designing detailed value propositions, working with advertising agencies and product development groups to implement products and advertising, media planning, and managing marketing roll-out.
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Expert has led a number of acquisition targeting and target due diligence assignments for top financial institutions. He is an expert in identifying target synergies, valuation, strategic option design, and maximum downside risk exposure determination.
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Expert has designed advanced organization structures. Specifically, he has transitioned traditional product focused organizations to customer segment management matrixed organizations. Additionally, Expert has defined detailed job descriptions and success measures.
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Expert has conducted detailed operational risk and market risk assessments for top tier financial institutions and implemented Enterprise Risk Management approaches. He is an expert at modeling gross risk and residual risk for key exposure areas.
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Expert has been the acting CEO for two ongoing internet startups, one in the web analytics space, and the other in the online music space. Expert is an expert in understanding website traffic, return on marketing investment, and consumer behavior.
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Expert has conducted operational and risk analysis of the full range of channels including: retail, wholesale, correspondent, internet, and call center for major financial institutions for a variety of products.
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Expert has conducted process diagnostics and designed processes to align with new business strategies and brand positioning for top financial institutions in the U.S. and Asia. Additionally, Expert has designed internal controls to mitigate operational risk.
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Expert has led branding and strategy projects for ING Life Insurance. He has done work on global and local country brands, strategy, and sales channel.
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Expert has extensive experience in CRM strategy and systems and designed the CRM strategy for Countrywide for identifying and maximizing revenue opportunities. Additionally, Expert led the vendor selection which screened CRM solutions from Oracle and Seibel.
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Show Secondary and Basic Areas of Expertise | Localities:
Expert may consult nationally and internationally, and is also local to the following cities: San Jose, California;
San Francisco, California;
Sacramento, California;
Oakland, California;
Stockton, California;
Fremont, California;
Modesto, California;
Salinas, California;
Santa Rosa, California;
and Hayward, California.
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| Year |
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Degree |
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Subject |
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Institution |
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1993
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MBA
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Finance
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UCLA Anderson Graduate School of Management
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1988
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BS
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Computer Science
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Columbia University Sch. of Expertineering & Applied Science
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| Years |
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Employer |
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Department |
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Title |
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Responsibilities |
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2002 to
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(Undisclosed)
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Executive Management
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CEO
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Expert is the CEO of Expert's Firm. He leads business strategy, risk management, and operations projects for top banks and insurance companies in the U.S. and Asia.
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2001 to 2002
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Monitor Group
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Principal
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Sell and deliver bank strategy design projects.
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1995 to 2001
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A.T. Kearney
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Financial Institutions Group
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Manager
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Sell and deliver bank strategy design projects.
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1988 to 1995
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IBM
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IBM Consulting Group
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Consultant
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Deliver process reengineering projects for Merrill Lynch.Started as a software engineer in the Artificial Intelligence Division.
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| Selected Consulting Examples: |
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Capital One / GreenPoint Mortgage / North Fork Bank: Conducted detailed analysis of product profitability for mortgage and home equity products. Developed highly accurate detailed scenario models showing maximum downside loss exposure due to current melt-down of the mortgage sector. Developed loss models showing the impact of declining collateral value on recoveries and profitability of the mortgage and home equity business. Determined hidden portfolio, operational, and market risk and built financial models for the mortgage & home equity division. Analyzed pricing and demonstrated that risk may not have been priced into all deals and that reserves based on past performance may not be adequate to cover future losses, going into a down market.For one of the fastest growing banks in the U.S.: Analyzed profitability of the mortgage and home equity business and determined reserve approach was inadequate to handle a declining market scenario. Implemented Enterprise Risk Management methodology at the bank and built an ERM organization.
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Wells Fargo Bank: Conducted detailed review of risk management, operations, and internal controls for Home Equity product loan originations for the Consumer Credit Group in Wholesale, Correspondent, Retail, and Direct to Consumer internet channels.
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Countrywide Home Loans, Wholesale Lending Division: Developed strategy for organically growing mortgage and home equity revenue from existing set of customers, for the prime and subprime business units.
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Top 5 bank: Leverage bank data and custom FICO segmented credit bureau and association information for home equity loans, cash-out refinance, and credit cards to measure cannibalization. Developed strategy opportunity assessment for debit cards, auto finance, student loans, and private label banking.
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Top 3 credit card issuer: Designed and implemented (built, negotiated with merchants, coordinated materials and contracts, launch, etc.) reward program for credit cardholders which offered benefits at: restaurants, luxury hotels, airlines, travel agencies, jewelry stores, department stores, shopping malls, other retail, spas, etc. Cardholders received discounts and complimentary VIP benefits. Developed lifestage/lifestyle credit card and consumer financial services strategy and implemented customer segment specific products. Sold integrated financial services through the credit card as the core hub product. Built and launched new credit cards into the market. Evaluated Visa, Mastercard, and Amex value proposition. Selected card brand. Improved credit card operations, call center, marketing, sales channel, risk management, and systems to enable launch of new products
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Click the green button above to contact
Expert for a free initial screening call regarding your expert consulting needs.
Expert is available for consulting to corporate, legal and government clients.
Remember, your initial screening call to speak with
Expert is free.
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Click the green button above to contact
Expert for a free initial screening call regarding expert testimony,
litigation consulting and support, forensic services, or any related expert witness services.
A few litigation needs include product liability, personal injury, economic loss, intellectual property
(patent, trademark, trade secret, copyright), and insurance matters. Remember, your initial screening
call to speak with
Expert is free.
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| International Experience: |
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Country / Region |
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Summary |
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1995 to 2002
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Greater China
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Management consulting to top banks and insurance companies in Greater China (China, Hong Kong, Taiwan).
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2002 to 2005
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Malaysia, Singapore, Thailand
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Management consulting to top banks and insurance companies.
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| Language Skills: |
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| Foreign Language |
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Description |
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Chinese (Mandarin)
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He is conversant in Chinese Mandarin.
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Expert is CEO of Expert's Firm, a strategic management consulting firm for financial institutions. Expert has 14 years of management consulting experience and previously was with Monitor Group and A.T. Kearney. Expert is consider a leading expert in the U.S. on Alt-A mortgage loans, wholesale mortgage lending, and held-for sale mortgage loan originations for the secondary market and repurchase management. In addition, Expert is an expert on the credit card sector. Expert has served many of the top financial institutions and leading companies on strategic issues, including: Wells Fargo Bank, Bank of America, Countrywide, Capital One, Hyundai Capital, ING, First National Bank of Arizona, Bank of China, Chinatrust Commercial Bank, Development Bank of Singapore (DBS), Cisco, internet companies, and hedge funds.
Click the green button above to contact
Expert for a free initial screening call regarding your marketing research, industry research, and company
research needs. For research needs involving multiple experts or secondary research,
a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker
and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.
Remember, your initial screening call to speak with
Expert is free.
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| Additional Skills and Services: |
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Training/Seminars
Developed and delivers "CEO and Top Management's Strategy Development Training Course." Developed and delivers training in Core Management Consulting Skills.
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Supplier and Vendor Location and Selection He has strong experience in sourcing and locating vendors & suppliers in the financial services sector.
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Education
